User management migration

Overview

This guide explains the changes to the user management system in the mobileIoT Suite. We are transitioning to an email-based only authentication system to improve user experience in various ifm cloud based systems but surely also to improve security and streamline user access.


What's Changing?

1. Email-Only Authentication

The current system had allowed in the past to create free-form usernames, for a couple of years that was not possible anymore, but the accounts still exists. These now will be migrated from free-form usernames into e-mail address based usernames.

  • Logins using free-form usernames will be discontinued.
  • All users will log in using their email address only.
2. Automatic Account Migration
  • Your existing account will be automatically linked to the email address already on file, if not already.
  • No action is required for the migration itself, unless your email is outdated or missing.
3. Mandatory Password Reset

To enhance account security:

  • All users must reset their password after the migration.
  • You will receive a password reset link via email when the new system goes live.
  • Existing passwords will no longer be valid.
4. Centralized Role Management
  • Roles and permissions will be managed in a slightly different.
  • It will not be possible anymore to create customer permissions, but the majority of cases are covered in the available roles.
  • Legacy or custom roles may be updated as part of the migration.


What You Need to Do

1. Before Migration
  • Check your email address:
    Go to Profile → Account Settings and confirm that your email is correct and accessible.
  • If you're unsure which email is on file, contact your administrator.
2. After Migration
  • You will receive an email with instructions to get access to the system again.
  • Go to the login page and click “Reset-Password” to set a new password.
  • Log in using your email address and new password.
  • Review your profile and role-based access permissions.
3. Type of user

The mobileIoT suite serves purpose for two different type of users:

  • User that manages iokeys, ifm edge devices or moneo|cloud instances, in that case please visit this part of the documentation pages to continue reading what will change for you:
    moneo|cloud users
  • Users that manages mobile machines, continue reading the next section that will guide you through the changes:
    Access changes and limitations

Migration Timeline

Date - Event

Aug 8, 2025 - Last day to confirm/update your email

Aug 11, 2025, 8:00 AM CEST - Migration window begins (system access may be temporarily limited)

Aug 11, 2025, 20:00 AM CEST - New login system launches — password reset required

Notes for Administrators

  • Review all user accounts and ensure each one has a valid email.
  • Inform users of the required password reset and the end of free-form usernames.
  • Use the new User Management interface to audit access and assign roles post-migration.